Our Shop Policies as Stated on Etsy

Etsy Shop Policies

Welcome to Firefly Custom Creations! We take pride in each piece we create and we will do everything in our power to ensure our clients and customers are absolutely satisfied with our products and services.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits

Returns and exchanges

We do not accept returns or exchanges.  If there is a problem when you receive your product, let us know please so that we can review and make a decision on replacement.

Our main goal is to ensure our clients are pleased with our products and services.


We accept all major credit cards, PayPal, and Etsy gift cards.


We ship using USPS - United States Postal Service.

Additional policies and FAQs


The entire content included in this site, including but not limited to text, graphics, code, or original product creations are copyrighted as a collective work under the United States and other copyright laws, and is the property of Firefly Custom Creations. The collective work includes works that are licensed to Firefly Custom Creations. Copyright 2012, Firefly Custom Creations ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Firefly Custom Creations or purchasing Firefly Custom Creations products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Firefly Custom Creations or to purchase Firefly Custom Creations products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Firefly Custom Creations. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Firefly Custom Creations disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Firefly Custom Creations does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Firefly Custom Creations does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Some products may appear slightly different from photos on the site. This is normal due to each engraving being a separate entity.

Limitation of Liability

Firefly Custom Creations shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Firefly Custom Creations has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

William Arbogast

Firefly Custom Creations

1644 Farmington Drive

Cookeville, TN 38501