Our Shop Policies as Stated on Etsy
Etsy Shop Policies
Welcome to Firefly Custom Creations! We take pride in each piece we create and we will do everything in our power to ensure our clients and customers are absolutely satisfied with our products and services.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If you are not completely satisfied with your order, call or email and let us know why. We will work to resolve any issues.
If we provide a layout or proof, and the description of the product says you must review the layout or proof prior to engraving, we will send the layout or proof to the email in the order. We will try a minimum of 3 attempts to get a response. After failed attempts to contact the buyer, we will create the product and ship it. If there is an error when the product is received we will not refund the cost. The layout or proof is sent so that the buyer knows exactly what they are getting prior to engraving. It also allows the buyer to request changes or corrections to the design prior to production.
If we provide a layout proof and it is approved by the buyer (especially for Plaques) and the final product contains an error after the layout is approved by the buyer, we will not refund the cost. We will, at the same cost as the original cost, create the product again at the buyer's request.
If a product is ordered and engraved and the buyer requests to cancel the order, we will not refund the cost. If the product is ordered and we have created the design / proof, we will not refund the full cost. A fee will still be charted for the time spent creating and / or emailing the proof.
If there is an error or defect in the product when you receive it - we will review the reported problem and if a determination is made that the fault belongs with Firefly, we will either replace the product free of charge or provide a full refund as requested.
Our main goal is to ensure our clients are pleased with our products and services.
We accept all major credit cards, PayPal, and Etsy gift cards.
We ship using USPS - United States Postal Service.
Additional policies and FAQs
The entire content included in this site, including but not limited to text, graphics, code, or original product creations are copyrighted as a collective work under the United States and other copyright laws, and is the property of Firefly Custom Creations. The collective work includes works that are licensed to Firefly Custom Creations. Copyright 2012, Firefly Custom Creations ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Firefly Custom Creations or purchasing Firefly Custom Creations products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Firefly Custom Creations or to purchase Firefly Custom Creations products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Firefly Custom Creations. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Firefly Custom Creations disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Firefly Custom Creations does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Firefly Custom Creations does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Some products may appear slightly different from photos on the site. This is normal due to each engraving being a separate entity.
Limitation of Liability
Firefly Custom Creations shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Firefly Custom Creations has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Firefly Custom Creations
1644 Farmington Drive
Cookeville, TN 38501